Black Belt
A team leader, trained in the DMAIIC process and facilitation skills, responsible for guiding a project to completion.
CTQ — Critical to Quality
Components or aspects of a process that affect quality outcomes.
Customer
Any internal or external person/organization who receives the output (product or service) of the process. Understanding the impact of the process on both internal and external customers is key to process improvement.
Defect
Any instance or occurrence where the product or service fails to meet customer requirements.
DMAIIC
Acronym for process improvement model, which stands for Define, Measure, Analyze, Innovative Improvement and Control.
DMADV
Acronym for product and process development, which stands for Define, Measure, Analyze, Design and Verify/Validate.
Kaizen Bursts
Continuous incremental improvement to create more value with less waste.
Non-value-added activities
Steps/tasks in a process that are not needed, including rework, handoffs, inspection/control, wait/delays.
Six Sigma
- 1. Level of process performance equivalent to producing 3.4 defects for every one million opportunities or operations.
- 2. Term used to describe process improvement initiatives using sigma-based process measures and striving for Six Sigma performance.
Value-added activities
Steps/tasks in a process that meet all three criteria defining value as perceived by the external customer:
- 1. The customer cares about the outcome.
- 2. The object moving through the process is improved.
- 3. The step is done right the first time.
VALUMETRIX® Services
Professional services offered by Ortho-Clinical Diagnostics that apply the systematic methods of Process Excellence to measure, analyze and improve processes in clinical laboratories, transfusion services and blood donor centers.
Value Stream Mapping
A visual representation of all activities occurring along a process flow.
